Growth had made inconsistency visible.
Velora’s clinics used multiple platforms with different interfaces, cooling behavior, and service requirements. Operator training varied by location, procurement was fragmented, and treatment scheduling had become harder to forecast.
The team needed a flagship system that could support a consistent protocol, a clear rollout plan, and training assets that worked across locations.
“We needed the device, the operating model, and the confidence to roll both out together.”The ADS program
Standardize what matters. Localize what helps.
01
Configuration
One power and cooling architecture with market-specific plugs and labels.
02
Operator flow
Shared presets, role-based training, and consistent quick-reference guides.
03
Rollout
Pilot at two sites, feedback loop, then sequenced delivery to 16 locations.
04
Support
Central parts kit, escalation path, and scheduled performance reviews.
A platform the business could repeat.
- 34% increase in available treatment capacity
- 41% reduction in platform onboarding time
- Centralized consumables and service planning
- Shared client experience across all 18 locations